Our New Support Resources

We’re looking for the best ways to keep you productive. That’s why Infinity Audio has invested in a great support system. If you need a quick answer, have a suggestion, or have run into a problem, our help and support tools will get you sorted as quickly as possible.

Quick answers…call in the Bot

In the words of Tyler Durden from Fight Club, you are not a unique snowflake. Many questions are common among users. So your first way to get an answer to common questions will be via referral by our Robot. You’ll enter you general question, then be directed to articles that might solve the issue for you.

You see that little help box at the bottom right corner of the screen? Click there to meet our helpful robot. (It doesn’t have a name yet, but probably should.)

You can get quick info from our tutorials there. And if you that doesn’t answer your question, you can submit a ticket.

We try to write an article for every question we get. We’ll answer your questions thoroughly so you can get back to making music!

If you go to our Help and Support Centre, you can also type a few words into the search bar to find relevant posts.

Find your answers fast by entering them in the search bar.

Making a Ticket

You can also make a ticket for special cases from our Help and Support Centre.

That goes into our system, where we’ll divert it to someone who can solve you issue as quickly as possible.

Infinity Audio’s goal is to make our products perfect for every user, in every situation. That’s why we take your issue quickly.

Some issues and suggestions are big, but we keep your ticket on our update list so that our newest versions have great new features and crush bugs.

Be heard!

We read every message, and we follow up on your ticket!

Don’t believe us? Try us out!

We truly value our users, and we want to hear about your experience with Infinity Audio’s products. Let us know how we can make them even better!

Let us know what you’re thinking!